Redirecting to a staffed location is the one delivery change FedEx puts no price on, which makes it the first thing to try.
What FedEx publishes
FedEx describes the service as a request to redirect a package that is already heading your way to a secure FedEx location for pickup. The company names FedEx Office and Walgreens stores as examples of the nearby secure locations that take packages for collection.
| Point | What FedEx states |
|---|---|
| What it does | Redirects an in-transit package to a secure FedEx location for pickup |
| Cost | No fee is listed for redirecting to a retail location |
| Hold length | Up to 7 days, then the package is returned to the shipper |
| ID at pickup | A government-issued photo ID |
| Name mismatch | Bring the tracking number if your name differs from the label |
| Address mismatch | Bring an alternative form of ID if your ID address differs from the label |
| Example locations | FedEx Office and Walgreens stores |
Seven days is shorter than the 15 the Postal Service allows on ordinary mail, so a FedEx hold is not something to leave until after a holiday. The return goes to the shipper, which means the sender then decides whether to try again and at whose cost.
The redirects that cost money
Not every FedEx delivery change is free, and the split is worth knowing before you start clicking. FedEx offers a redirect to a retail location at no cost, and separately prices a reroute to another residential address from $5.55 to $33.50 per package depending on distance.
- Redirect to a FedEx retail location for pickup: no cost listed.
- Reroute to a different residence: FedEx quotes $5.55 to $33.50 per package, varying with distance.
- Requesting a specific delivery date and time: FedEx states these start at $5.55 per package and vary based on location.
- Vacation hold: up to 14 days at no charge.
- Signing for a package remotely: offered, though not for shipments requiring an adult signature.
All of it runs through a FedEx Delivery Manager account, and FedEx states that signing up is free. That account belongs to the recipient rather than the seller, which is the single most common misunderstanding when a buyer asks a shop to move their delivery.
Cost of sending it in the first place
Hold at Location changes where a package lands, not what the shipment cost. For context on the postage side, these are live SMKlog quotes for a 14 x 12 x 8 in carton at 8 lb travelling Newark, NJ 07102 to Atlanta, GA 30303 on 2026-07-28.
| Carrier | Service | Price | Transit window returned |
|---|---|---|---|
| FedEx | Ground Economy | $15.64 | 6-7 business days |
| UPS | Ground Saver | $15.71 | window not returned |
| USPS | Ground Advantage | $15.73 | 8-9 business days |
| UPS | Ground | $20.02 | 2-3 business days |
| UPS | 3 Day Select | $22.23 | 5-6 business days |
Three carriers landed within nine cents of each other at the bottom of that table, which happens more often than sellers expect and makes the transit window the deciding factor rather than the price. FedEx Ground Economy took the cheapest row here while quoting a slower window than UPS Ground above it.
One boundary to be clear about: we sell US domestic parcel labels with no account required. International labels, fulfillment and storefront integrations are not things we offer, so a package crossing a border needs a different provider.
Check the ID rule before you drive
FedEx wants a government-issued photo ID, plus the tracking number when the name differs and a second ID when the address differs. Collecting for a housemate needs both pieces in hand.
Seven days runs from arrival
The window starts when the package reaches the holding location, not when you filed the request. Watching the arrival scan is the cheapest way to avoid a surprise return.
Each carrier has its own version
USPS parks parcels at a Post Office under the rules in DMM 507.3, and UPS handles the same job through its own delivery change flow. None of the three accepts another carrier's request.
FedEx hold questions
Does FedEx charge to hold a package for pickup?
FedEx lists no cost for redirecting a package to a FedEx retail location for pickup, checked on fedex.com on 2026-07-28. Rerouting to a different residential address is the paid option, quoted between $5.55 and $33.50 per package depending on distance.
How long will FedEx hold a package at a location?
Up to 7 days. FedEx states that after that period it returns the package to the shipper, so the recipient loses the parcel to a return trip rather than getting an extension.
What ID do I need to collect a FedEx package?
A government-issued photo ID. If your name does not match the name on the label you also need the tracking number, and if the address on your ID does not match the label you need an alternative form of ID as well.
Can the sender arrange a FedEx hold instead of me?
The recipient-side controls run through a FedEx Delivery Manager account, which FedEx says is free to join. A sender can ask FedEx to change a shipment through its own shipper tools, but it is not the same request and not the same account.